How do I start?

You are in the right spot! Browse our website to decide what items you would like. Then, you can add these items to your cart and check out using the code QUOTE to submit WITHOUT PAYMENT. Then, a sales rep will be in contact with you soon to check availability for your items and send you a quote!

 

*PLEASE NOTE* Checking out through our website does NOT guarantee your items are available on your date. Please make sure you check out using the code QUOTE to submit without payment so we can check availability for you.

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When can I pick up/return my items?

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For Saturday or Sunday weddings, you will pick up your items the Thursday or Friday before your event (between 12:00pm-4:30pm) and return them the following Monday (between 12-4:30pm). For Friday weddings, you will pick up your items the Thursday before your wedding (between 12:00-4:30pm) and return them on Monday (between 12:00pm-4:30pm). 

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WE ARE NOT OPEN ON WEEKENDS FOR RETURNS OR PICKUPS. Please wait to return your items until Monday during our warehouse hours. If you need to return over the weekend, please let the sales rep know and we will need to schedule an after hours pick up or return.

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If your event is on a weekday, or you need your items for longer than our standard rental period, ask your sales representative for more information.

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Where are you located?

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Our warehouse is located at 1460 Southeast Bishop Drive Waukee, Iowa 50263. Your sales rep will give you instructions on pick up and returns when you place an order.

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What are your hours?

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Our office hours are Monday-Friday 9:00am - 4:30pm. We are available to answer emails and phone calls ONLY during these times. 

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Our warehouse hours are Monday through Friday from 12:00pm - 4:30pm. These are the times we are open for pick ups and returns, as well as scheduled warehouse visits.

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Do you deliver?

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We do offer delivery services for an additional cost! Our delivery schedule fills up quickly so make sure to inquire ahead of time about delivery. Please check to see if we are able to deliver on your date. 

 

If we are unable to accommodate your delivery, you can still pick up and return your items at our warehouse! 

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Can I see items in person?

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We do not have an official showroom with all of our items on display. The best way to browse our inventory is on our website! If you do need to see a few items in person, we may be able to set up a meeting for 30 minutes during warehouse hours. 

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Please keep in mind that these meetings are not available for walk-in, you will need to call or email to schedule an appointment. 

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How do I reserve items?

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If you have been in contact with a sales rep and they have sent you a quote, you can reserve those items by paying a 50% deposit! Your order will be placed, and the remaining balance will be due 30 days before your event. 

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Can I change my order after it has been placed?

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Once your deposit is paid, the items are reserved for you and are unable to be booked by anyone else. Because of this, you are not able to remove items from your order after it is placed. If you do remove an item, your deposit will be withheld. 

 

Quantities based on guest count can be adjusted (ie: centerpieces, chairs, napkins). We need final guest count 30 days before your event.

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Once your final payment is made, 30 days before the event, we cannot make any more changes to your order.

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Can I cancel my order after it has been placed?

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The 50% deposit you pay to reserve your items is non-refundable. 

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What areas do you serve?

We serve Des Moines and the surrounding area! We deliver up to 3 hours away. If your wedding is located outside of our delivery zones, you are still welcome to pick up and return the items at our warehouse. 

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